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Terms and Conditions

Soublox Tecnologia LTDA – sign2.me

Last Updated: February 2026

These Terms of Use (“Terms”) govern the access and use of the sign2.me application (“Platform” or “Solution”), developed and provided by SOUBLOX TECNOLOGIA LTDA, a private law legal entity, registered under CNPJ no. 20.353.430/0001-02, with headquarters at Avenida Paulista, 1636 – Conj 5, Bela Vista, São Paulo/SP (“Contracted Party” or “Soublox”).

BY INSTALLING, ACCESSING, OR USING THE PLATFORM, YOU (“CLIENT” OR “USER”) EXPRESSLY AGREE TO THESE TERMS. IF YOU ARE ACCEPTING THESE TERMS ON BEHALF OF A COMPANY, YOU DECLARE THAT YOU HAVE THE LEGAL AUTHORITY TO BIND IT.1. DEFINITIONS

For the purposes of these Terms, the following definitions apply:

  • Platform/Solution: The sign2.me for Salesforce application, made available via AppExchange, which allows for the management and signing of documents within the Salesforce CRM environment.
  • Client: The natural or legal person who contracts the license to use the Platform (owner of the Salesforce Org).
  • Authorized User: Employees or collaborators of the Client with permission to initiate signature processes.
  • Signatory: A third party (natural or legal person) or internal party invited to sign documents electronically through the Platform.
  • Salesforce Instance (Org): The CRM environment contracted by the Client with Salesforce, where the Platform is installed and where the data resides.
  • Client Data: All documents, files, personal data, and information entered into the Platform by the Client or by Signatories.

2. ARCHITECTURE AND DATA RESIDENCY (IMPORTANT)

2.1. Native Application. The Client acknowledges that sign2.me is a “Native” Application (Native App). This means that all processing, document storage, and data management occur exclusively within the Client’s Salesforce Instance.

2.2. Non-Custody. Soublox DOES NOT have its own servers to store the Client’s documents. Soublox does not access, monitor, or back up the content of the documents, with the Client being solely responsible for the custody, security, and backup of the data in their Salesforce environment.3. LICENSE OF USE

3.1. Grant. Soublox grants the Client a limited, non-exclusive, non-transferable, and revocable license to install and use the Platform strictly for internal commercial purposes or contract management.

3.2. Restrictions. It is strictly prohibited for the Client or its Users to:

  • Resell, sublicense, or commercially exploit the Platform for third parties (e.g., charging to sign documents outside their organization);
  • Perform reverse engineering, decompilation, or attempt to access the source code;
  • Use the Platform to send spam, illegal, offensive, or malicious content;
  • Use the Platform to train competing Artificial Intelligence models.

4. ELECTRONIC SIGNATURE AND LEGAL VALIDITY

4.1. Compliance. The Platform provides tools for collecting electronic signatures, capturing IP, geolocation, and email, in compliance with Provisional Measure No. 2.200-2/2001 and Law No. 14.063/2020 in Brazil.

4.2. Client Responsibility. The Client is solely responsible for determining whether the use of an electronic signature is appropriate and legally valid for the specific type of document being signed. Soublox does not provide legal consultation and does not guarantee that all courts or public bodies will accept electronic documents in all circumstances.

4.3. Signatory Identification. It is the Client’s responsibility to verify the veracity of the data (email, phone) provided by the Signatories. The Platform acts only as a means of collecting technical evidence of authorship.5. DATA AND PRIVACY (LGPD)

5.1. Roles (Controller vs. Operator). For the purposes of the General Data Protection Law (LGPD):

  • The Client is the Controller of the personal data entered into the Platform.
  • Soublox is the Operator (when processing is applicable), providing the software for task execution.

5.2. Data Processing. The Platform collects technical data (IP, Date/Time, User Agent) to compose the Audit Log (Certificate of Completion). The Client authorizes this collection and declares they have a legal basis to process the Signatories’ data.

5.3. Security. As the data resides in the Client’s Salesforce Instance, data security is subject to the security settings of Salesforce itself, as defined by the Client. Soublox is not responsible for leaks resulting from misconfiguration of permissions in the Client’s Org or Salesforce security failures.6. CLIENT OBLIGATIONS

The Client agrees and commits to:

  • Maintain their Salesforce subscription active, which is a mandatory requirement for sign2.me operation.
  • Be fully responsible for the content of the documents and the transactions performed on the Platform.
  • Maintain regular backups of their documents outside the Salesforce environment, if deemed necessary. Soublox does not perform recovery of data lost in the Client’s Org.
  • Obtain the necessary consent from the Signatories for the processing of their data.

7. PLANS AND PAYMENT

7.1. Subscription. The use of the full version of the Platform is conditioned upon the payment of licenses, according to the selected plan (monthly or annual).

7.2. Default. Non-payment may result in the suspension of access to the Platform’s functionalities. However, as the data is native, the Client will not lose access to already signed documents stored in their Salesforce objects, only losing the ability to send new documents or use sign2.me interface features. When the license is deactivated, some resources may work, and some may not, due to restrictions on how the Salesforce platform manages active/inactive licenses, we are not responsible for the misuse of an inactive license.

7.3. Readjustment and Taxes. The values may be readjusted annually. Prices do not include taxes, which are the responsibility of the Client.8. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

8.1. “As-Is”. The Platform is provided without warranties of any kind, express or implied. Soublox does not guarantee that the operation will be uninterrupted or error-free.

8.2. Third-Party Dependence. Soublox is not responsible for failures, instabilities, or discontinuity of the services provided by Salesforce.com, internet providers, or certifying authorities.

8.3. Limitation of Damages. In no event shall Soublox be liable for indirect damages, lost profits, loss of data, or business interruption. The total liability of Soublox, for any cause, is limited to the amount paid by the Client in the 12 (twelve) months prior to the event generating the claim.9. TERM AND TERMINATION

9.1. Term. These Terms remain in effect as long as the Client maintains an active account or uses the Platform.

9.2. Cancellation. The Client may cancel the subscription at any time. There will be no refund of amounts paid in advance (unless provided for by law or a specific offer); if the contract is annual, the cancellation will only occur on the contract renewal date, and the client must honor the remaining installments of the contract.

9.3. Effects of Termination. After cancellation, the license for use is revoked at the end of the contract term. The Client retains ownership and possession of their data stored in Salesforce, but the sign2.me software will stop processing new signatures. All sign2.me objects will cease to be accessible, allowing the client to have access to the files generated by the signature process.10. GENERAL PROVISIONS

10.1. Intellectual Property. The Platform, its source code, trademarks, and interface are the exclusive property of Soublox. The Client maintains exclusive ownership over its Documents and Data.

10.2. Changes. Soublox may alter these Terms at any time, notifying the Client. Continued use implies acceptance.
10.3. Jurisdiction. The Court of the District of São Paulo/SP, Brazil, is elected to resolve any issues arising from these Terms, waiving any other, however privileged.

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